- at the request of law enforcement agencies.
- in accordance with the decision of the judicial authorities of different jurisdictions.
- at the request of the administrations of payment systems.
- long-term receipt of funds from the client to the service, due to a delay on the part of a third-party service. (More than 10 minutes)
- during the transfer, the client indicated the minimum transaction fee, which led to a long delay in the receipt of funds to the service account.
- the client did not confirm the payment of the order on the website, thereby did not notify the service about the payment.
- the course is fixed after full confirmation of the network and actual admission.
- when creating an order, a preliminary exchange rate is indicated, formed at the best offered price. If the exchange values change by more than 0.1%, a protective mechanism against potential losses is activated. This mechanism corresponds to a decrease in the final price to 1.5% of the current exchange rate of Binance/ByBit/HTX/KuCoin/Gate exchanges.
- when making an exchange in the direction of banks and payment systems, the rate is fixed at the time of creation of the application and can be changed without prior notification to the client at the time of crediting funds to the exchange if the current rate deviates by more than 0.5% from the original rate in the order.