The rules of our service

The procedure for providing access to the service
1. If the user wishes to use the services of the Cosmochanger service, he needs to go to the official website of the service and fill out an order in electronic form, sending it for execution.
2. Each user of the service gets access to information related to the terms of the exchange, and can also track the fulfillment of their order and monitor changes in its status using the user interface.
3. All requests are executed by the service based on the terms of operation of partner payment systems. The operation of any other payment system is beyond the control of the service and the service bears absolutely no responsibility for its stability.
4. By providing its services for the exchange of digital currency and electronic money, the service verifies the fact that the user's possession of certain funds involved in the exchange is legitimate.
5. By filling out an exchange request and sending it to the operator for execution, the user thereby undertakes to transfer the amount of funds specified in the order to the service account, and the service, in turn, undertakes obligations to transfer funds to the details specified by the user in accordance with the commission and the exchange rate valid at the time of creation of the order.
6. The amount of the commission that the service charges for its services will be taken into account in the exchange rate and will be displayed in the order. Creating an exchange request and sending it to the service operator for execution means that the user agrees with the exchange rate.
7. At the moment when the service pays the user the funds from his account, the transaction will be successfully completed. The transaction history will be available in the client's personal account, and will also be registered in the transaction history of the payment system.
8. If the service receives an exchange request, but the client does not transfer the amount specified in the request to the service account after 10 minutes, such an order will be automatically canceled or recalculated at the time of receipt of funds. If the order is canceled and the funds were credited after the appointed time, if there is a request from the user, they can be returned to him after deducting the commission. In order to return their funds, the user must contact the service within 24 hours by sending a written request.
9. If funds from the user are credited to the service account after the appointed time, all information about them will be stored in the service for 30 business days. After the expiration of the specified period, all data will be destroyed without the possibility of their recovery.
10. If funds are received from the user and their amount is less than the minimum amount set, this money will not be refunded. In order for the money to be credited to the necessary details, the user must ensure that all data is entered correctly. In the event that the user made a mistake when entering information about payment details, the service has the right to request additional data by requesting them to the technical support e-mail. This will allow you to identify the transfer.
11. If incorrect data or payment details are specified that have been blocked, or if funds that have a high risk of aml verification are received into the account of the exchange service, or at the initiative of the user, the operation of exchanging digital or electronic funds has not been brought to a logical conclusion, the Service can refund the funds. It is worth considering that such a refund will be made only after the user applies to the service with a written order, and the system commission and penalty (2% of the transaction amount) will be deducted from the payment amount. The money will be refunded to the account from which it was originally sent to the service.
12. As soon as the service receives money to its account from the client, the request will be processed within 15 minutes. If money is sent in cryptocurrency, the receipt of funds will be counted after the required number of confirmations from the network. For each cryptocurrency, the service sets a different number of required confirmations from the network.
13. If the user receives money from the service in an amount exceeding the actual amount according to the request, the user will have to return the mistakenly credited funds. If the user refuses to do this or does not respond in any way to the requests of the service specialists, and does not return the money, the service will withhold the overpayment amount at the next transaction.
14. If the user does not transfer the full amount of money to the Service account 6 hours after creating the order, the amount will be recalculated taking into account the relevance of the course or it will be returned to the user. In this case, the commission and other costs will be deducted from this amount.
  1. Orders from cryptocurrencies to cryptocurrencies can take longer to process, from 15 minutes to several hours.
15. If the service suspects the user of fraud or money laundering, it has the right to ask the user to provide documents confirming his identity and the user will have to provide them to the service, as well as require the Client to provide additional information revealing the origin of digital assets and/or confirmation that these assets were not obtained by criminal means. The service has every right to this request if, as a result of AML/KYC verification, it is found that the funds have a high risk factor of 40% or higher.
16. Any additional data and documents that the service may require from the user to confirm the transfer of money to the service's wallet, the user will have to provide. These documents include various screenshots or video recordings that confirm the user's login to the platform and the transfer of funds to them.
17. If partner payment systems block the receipt of funds from the user, the order is frozen until the funds are fully unblocked, the exchange rate is not fixed. The client is obliged to provide the service with all necessary documents requested by third-party partner payment systems to unlock funds.
  1. If the partner payment system has suspended the transaction at the time of sending funds to the client to the specified details in the order, in this case the rate is fixed at the time of conversion of funds.
18. Funds that were transferred without actually creating an order are frozen until the circumstances are clarified. The owner of these funds must fully provide evidence of the ownership of these funds. It is also necessary to complete the full verification on our website.
19. In case of a refund to the client on his initiative, all costs and commissions are charged to the client in the amount of 5% of the amount received.